Download & Access FAQ
When will I receive my file?
Your download is available immediately after checkout on the order confirmation page.
You’ll also receive an email with a download link (valid for 30 days).
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I didn’t receive the email — how do I download my file?
No problem.
You can access your download anytime by logging into your account:
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Click Login in the top menu
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Sign in (or create an account using the same email you used at checkout)
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Open the menu (top right)
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Click My Orders
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Select your order and click Download
If you’re still having trouble, email us at support@flyhm3d.com and we’ll resend it right away.
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Can I create an account after purchasing?
Yes.
If you checked out as a guest, simply create an account using the same email address you used for your order. Your order history and downloads will appear automatically.
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Can I download on my phone?
Yes, but for large or editable files we recommend downloading to a desktop for the best experience.
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Do you update the print files?
We occasionally release improvements or refinements. When we do, updated files are sent directly to previous customers.